The Golden Rule of Customer Service
My wife and I were talking the other night about how she was having a hard time connecting with one of her clients. She said that this lady always treats her as a salesperson. (She Is) So I popped off that maybe she wasn’t giving the customer what she wanted, and I don’t mean product. So with that she made me come up with what I want from a person when I do business with them. So, after a little thought, here is what I came up with.
First, I want that person to have a positive attitude. Second, I want the person working with me to focus on me. If you’re having a conversation with someone else in the office, texting your kid and reading your e-mail while we are trying to do business, you lost me. Finally I want that person to listen to what I have to say. You can’t solve my problem if you did not hear what the problem is.
To this my bride asked if I tried to give my clients these three things. Absolutely…ummm most of the time…actually I haven’t thought that much about it. But I will now. If you want to improve your business, give your customers what they want. It sounds so simple but it’s easy to lose sight of.
